The accessibility monitoring ecosystem is inherently fragmented. Organisations typically juggle multiple tools—automated scanners, manual audit reports, user testing feedback, and compliance tracking systems—each operating in isolation with different data formats, metrics, and reporting standards. This fragmentation creates several critical pain points that we addressed, bringing them into one platform.
/ Solutions
Data Normalisation to solve the fragmented data sources
An adaptive Interface to address the information architecture complexity
Workflows to remove cross-team collaboration barriers
Contextual learning to empowers teams with varying accessibility expertise
Extensive UX concepting and wireframing was done to consolidate the multiple data sources that fed into the Lab platform. The UI and design system needed to be clear and scannable for users to easily understand issues and pain points.
(Drag left to right below to see the transition from ideas to execution)
The result was a clean, modern and scalable UI and design system that would function day-to-day for a wide range of users with different skill levels, and understanding of the data metrics.
The A11y Lab product was an interesting project to run internally within an agency, as it brought together several different teams that may not always work together, including - customer experience, design, data & analytics and account management.
The result was a real collaboration of different teams and their requirements, aligned to user needs, to deliver the end product.
Next projects.
(2016-25©)
